LÜBECK, Rafael Mendes; WITTMANN, Milton Luiz; BATTISTELLA, Luciana Flores. Electronic Ticketing System As a Process of Innovation. Journal of Technology Management & Innovation, Santiago, Chile, v. 7, n. 1, p. 17–30, 2012. DOI: 10.4067/S0718-27242012000100002. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art2333. Acesso em: 30 nov. 2024.