ROJAS, Fernando Alonso; COLUCCIO, Giuliani. SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico. Journal of Technology Management & Innovation, Santiago, Chile, v. 16, n. 2, p. 82–90, 2021. DOI: 10.4067/S0718-27242021000200082. Disponível em: https://www.jotmi.org/index.php/GT/article/view/3705. Acesso em: 30 nov. 2024.